The casino rules state an adult-age requirement and describe identity checks. They also restrict the service to residents of Côte d’Ivoire. Confirm current general terms and your residency eligibility before creating a player account.
One completed step is not every step
An SMS code establishes control of a phone number. It does not by itself confirm age, residence, source of funds or ownership of a bank account. Look for the status of each requested stage and ask what remains outstanding instead of resubmitting an entire document bundle blindly.
Send documents through a verified channel
Use the secure upload route in the operator account or a support route independently verified on its website. Follow its current instructions for format, legibility and redaction. Do not obscure fields that are required for the check, and do not publish an unredacted document in a community or social-media thread.
If a check fails
Record the reason, document type and date without exposing the document number. Common categories to ask about include an expired document, cropped image, mismatched name or unsupported file. Repeated failed submissions can make the case harder to follow. Request a clear list of acceptable evidence and a reference for the review.
Practical checklist
- Identify the verification stage that failed.
- Check the exact current document instructions.
- Keep the support case reference.
- Never share an OTP or password with an agent.